Returns & Exchanges


We are still shipping. Due to COVID-19 there might be delays on shipping due to customs taking longer to process packages coming out of the country, as you all know everything is made in Mexico.  We are trying our best to ship items in a timely manner as usual. We are taking precautions when packaging and shipping your items to protect our customers.  Thank you for your patience and understanding. STAY SAFE!

Indita Mia Artesanias 

Once you have successfully placed your order at Indita Mia Artesanias can we will work hard to make sure your order is processed as soon as possible.

How much does shipping cost? 

We charge $7.99 flat rate for all domestic orders. Sorry, but we do not ship internationally at this time. 

When will my order be shipped and how long will it take to arrive?

PLEASE ALLOW 3-10 business days to process your order  (excluding U.S. holidays). Please allow an additional 3-10 business days for your package to be delivered. You will receive an email with your shipment confirmation once we create a label for your order. 
*We do not ship on the weekends

 

LOST OR STOLEN PACKAGES: 

We are not responsible for lost or stolen shipments, please contact your local post office. Any packages returned to us as non-deliverable will be re-shipped at customer expense. We are not responsible for refunding or replacing shipments for packages shown as delivered

Return Items:

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. 

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

*PLEASE UNDERSTAND THAT AFTER YOUR PACKAGES LEAVE OUR PREMISES WE ARE NO LONGER RESPONSIBLE FOR LOST OR STOLEN PACKAGES THIS IS WHY WE OFFER INSURANCE FOR CONVENIENCE*